Support

Effective date: 22 July 2026

Need help with Certify? This page tells you how to reach us and what to expect. Certify is a SharePoint workflow automation platform provided by DevPro Studio Pty Ltd. For product information, visit certify.forms365.ai.

1. Contact support

The fastest way to reach us is by email:

• Email: support@devpros.com.au

We aim to acknowledge new requests within one business day (Monday–Friday, Australian Eastern time, excluding public holidays). Response and resolution times depend on the severity of the issue and the terms of your plan or agreement.

2. Billing and subscriptions

If you purchased Certify through the Microsoft commercial marketplace (including Microsoft AppSource), billing is handled by Microsoft and appears on your Microsoft invoice. For questions about a direct subscription with DevPro Studio, or to change or cancel a plan, contact the support address above.

3. What to include

To help us resolve your issue quickly, please include as much of the following as you can:

• Your organisation / tenant name and the affected SharePoint site URL.
• The name of the workflow, template, or app involved.
• What you expected to happen, and what actually happened.
• The date and approximate time the problem occurred (with your time zone).
• Any error message shown on screen, and a screenshot if possible.
• The steps needed to reproduce the problem.

4. Reporting a security issue

If you believe you have found a security vulnerability, please email us directly at support@devpros.com.au with the subject line beginning "SECURITY". Please do not disclose the issue publicly until we have had a reasonable opportunity to investigate and respond.

5. Service status and scope

Certify runs your workflows on top of your own Microsoft 365 / SharePoint Online environment. Some issues — for example a Microsoft 365 outage, tenant permission changes, or SharePoint throttling — originate outside Certify. Where that is the case we will let you know and, where we can, help you identify the source.

6. Related documents

Your use of Certify and our support is governed by our Terms of Service and Privacy Policy.